In today’s competitive environment, communication and information is key in optimising your supply chain. At Damco we understand this.
Damco’s Communication & Exception (C&E) facilitates direct online communication between you and Damco’s origin offices as well as enables you to improve your exception management. Each exception that takes place is captured within the C&E database, effectively ‘logging’ each exception as it occurs. This data capture enables us to produce measurement reports which display the issues causing the re-touching of purchase orders during the shipment life cycle. The report output can be used to update business rules and tolerance levels within our joint standard operating procedures, successfully reducing exceptions as a percentage of volume moved.
Results
The implementation of Communication & Exceptions can result in time savings of up to 50% for you, origins and destinations, as it reduces tactical ‘fire-fighting’ and allows each of us to redeploy precious resources onto more strategic, value-adding initiatives.
Value of Exception Management
- Elimination of exception management via email and excel spreadsheets
- Single screen, globally accessible view for all discrepancies
- Auto-feed from Damco back-end systems and pre-populated pull-down bars reduce subjective interpretation of exception communication
- Generate reports that visually display where time is spent intervening with the natural flow of a purchase order
- Develop business rules, tolerance levels and supporting business process for issues that currently require daily intervention
- Ease of PO research due to database archiving
- Resource redeployment onto strategic initiatives vs. fire-fighting issues
- “Disaster recovery” contingency options when office cannot be accessed.
For further information, please contact your local office or fill in our enquiry form.