The programme provides Damco employees with the capabilities and mindset that enable them to better identify the needs of our customers and exceed their expectations. The programme is developed in collaboration with the RBL Group, one of the world’s leading consultant companies, and consists of both workshop-trainings and customer-based, action learning projects.
IMPACT is not “just” sales training. It is a unique process of professional education combined with practical implementation that puts our customers in the centre of our organisational development.
Our ambition with IMPACT is to:
- Deliver exceptional customer value through our passion for customers and dedication to service delivery
- Differentiate the customer experience by offering individual solutions that are anchored locally
- Increase our ability to attract and retain people with market-based experience in customer-facing positions
- Develop a high-performing, collaborative and customer-centric organisation