What is happening?
Our customers are at the heart of our vision. Your evolving supply chain needs are increasing the demand for multiple modes of transport and to meet these needs, we’re bringing our company’s expertise and capabilities even closer together.
- Integrating Safmarine into Maersk and infusing its passion for customers and best practice into Sales and Customer Experience, to enhance our customers’ access to the global integrator portfolio.
- Integrating Damco’s Air and LCL products into our logistics and services products to complement our end-to-end offering, building on its strength and expertise in this field.
Simplifying our organisational structure across Ocean & Logistics globally to further improve customer centricity and efficiency. As part of this, the back offices of Maersk and Hamburg Süd will come closer together into more customer-centric teams, while continuing to meet customers as two separate brands with a differentiated service model.
Due to the changes, the Safmarine and Damco brands will no longer be marketed by the end of 2020.
Why are we integrating?
Taking the best from three complimentary organisations (of Maersk, Damco and Safmarine) will enable us to offer a more integrated experience across your business with us. In embracing our integrator strategy, we will better leverage capabilities, data and geographies to connect and simplify your supply chain. At the same time this gives us an opportunity to reduce internal overlaps and bring down our costs to serve.
Combining our teams, we will leverage best practices to create a unified end-to-end journey you. You will see one sales force and one customer service team and one platform regardless of where in the world you require ocean and logistics services, ultimately increasing the visibility of our offering and safeguarding a seamless customer experience.
We will however always ensure that we maintain Maersk's Neutrality and Confidentiality measures in cases where we provide you a service together with third-party transport and logistics suppliers.
How are we integrating?
This will be a gradual approach throughout 2020 to minimise disruption to your business and taking best care of our people during this period. As we integrate, we will work closely with you to find the best set-up to continue to serve you under the Maersk brand.
What are the reasons for these changes?
We began this transformation journey with the vision to simplify and connect our customers' supply chains. We have continued to optimize and evolve day-by-day, listening to your needs and this is another step, allowing us to offer a seamless customer experience.
What does it mean for me as a customer, and how will I benefit from these changes?
Moving forward, you will have a single point of contact for all your supply chain needs. This means that you will have more access to products and services through one partner and managing your logistics flows will become increasingly connected and simplified.
With all our products and services under one roof, there will be fewer handovers, leading to more optimized delivery of our services and making your supply chain flow with increased efficiency and resilience. We are committed to bringing our collective expertise to you. Sharing best practices and capabilities as a single team will allow us to continue to develop products and services designed to help you stay ahead and in control.
Will my personal contacts remain the same?
We aim to minimize the change to our customer contacts to safeguard our strong relationships ensuring stability and continuity for you, however in individual cases there may be changes in your teams. We will be in touch if any such changes are expected.
There’s a lot going on at once – how can you ensure this transition will be smooth?
We will be doing the transition in stages and we will work closely with you to find the best future set-up and will keep you constantly informed.
Will Sealand be integrated into Maersk?
No, it will not be integrated. Sealand will remain as a separate brand under the Maersk Group umbrella, serving as the strong regional service provider it is today.
Will Twill be integrated into Maersk?
No, it will not be integrated. Twill will remain a separate brand under the Maersk Group umbrella.
Will I need to take any action prior to October 1st 2020?
There is no action that you need to take. Over the coming weeks we will be in close contact with you to talk through the changes and find the best set-up to continue to serve you under the Maersk brand.
What has been announced on 1st September?
As of 1 October, Damco will be further integrated into the Maersk group, adding its Air freight and Less than Container Load (LCL) to the Maersk portfolio of logistics and services products to complement our end-to-end offering, building on its strength and expertise in this field.
As part of our integrator services, we want to use our own Maersk Ocean products to offer unique value propositions hence the multi-carrier Ocean freight option will not be pursued in the future.
I am an Air Freight and/or LCL customer what should i expect?
If we are providing you with an Air or LCL service today, we will continue to do so tomorrow under the Maersk umbrella and meet all of our contractual obligations. These products and services will continue to be provided and invoiced by the same legal entities as today hence no change is required in how we operate together. We will shortly contact to talk through the details and introduce to the expanded service offering available to you under Maersk.
I am an NVOCC/multi carrier customer what does this mean for me?
We are not going to pursue the Ocean FCL Multi-carrier product (NVOCC) as a general offering. As part of our integrator portfolio, we want to use our own Ocean products to offer you unique value propositions. We will work closely with you to find the best future set-up with an alternative offering within the Maersk portfolio. This could be in the form of direct ocean contract with Maersk or Twill or our newly launched Booking Services product if you want us to book on your behalf. We will contact you shortly to talk through the options for our future relationship.
What benefits will this change bring to me as a customer?
This change is driven by our customers’ needs and will enable us to offer a more simplified and connected service across all our products. As a customer you will receive a single point of contact, reduced touchpoints across your supply chain and ultimately a simpler, more seamless delivery of our services.
When will I be contacted about what this means for me
Over the first days of September we will reach out to you to ensure that you understand the changes including how you can benefit from them. We will work closely with you to find the best set-up to continue to serve you under the Maersk brand.
What exactly should I expect on the 1st of October?
This will be a phased approach and will last throughout 2020 to minimise customer disruption and taking best care of our people throughout the transition.
Will I still have the same contact at Damco?
We aim to minimize the change to our customer contacts to safeguard our strong relationships ensuring stability and continuity for you, however in individual cases there may be changes in your teams. We will be in touch if any such changes are expected.
What exactly should I expect on the 1st of October?
This will be a gradual approach throughout 2020 to minimise disruption to your business and taking best care of our people during this period. As we integrate, we will work closely with you to find the best set-up to continue to serve you under the Maersk brand.
Can I still book FCL services with Damco after 1 October?
We will no longer take any third party FCL bookings for new business as of 1 October. All FCL customers will be handled on a case per case basis and willl have the opportunity to transition over to an alternative Maersk service offering.
